Establishing a Contract Management Framework

Background: This Australian water utility is a large state owned corporation servicing 500,000 people in New South Wales.


Service: Advisory & Change – Framework Review & Development


This regional water utility has a large number of contract managers in addition to a diverse range of large and small contracts and suppliers.

They required direction in managing these contracts and engaged ArcBlue to establish a contract management framework and provide consistent practices regarding contract management.

ArcBlue used our Procurement Effectiveness Review which covered the following elements:

  • Organisation procurement capability review and evaluate against best practice dimension
  • Develop Spend Dashboards and spend opportunity analysis
  • Extensive stakeholder consultation
  • Capital program and project audit.


The review enabled ArcBlue to develop recommendations for a Procurement Transformation Plan including:

  • An implementation plan,
  • Recommendations on the role and organisation design for Procurement,
  • Spend Analysis to inform the Category Management and the development of a Procurement Framework.