Fiona explains why having a robust procurement strategy that is aligned to your business strategy is key in enabling your council to deliver high quality community services.
by Fiona Nissen, Managing Consultant ArcBlue
Council’s main focus is, and should be, on their communities. With limited budgets obtained through rates, revenue and grants, there is a need to ensure every form of expenditure provides maximum value for money. the quality of services and their value for money is crucial in terms of community satisfaction and confidence.
Having robust procurement strategy and processes in place can enable Council to deliver key outcomes.
The Office of the Auditor General (OAG) has recently provided a discussion paper on areas of procurement under focus to improve public organisations’ procurement practice. This focus includes a review of local government procurement to identify matters that councils should focus on to reduce the risk of procurement failures, and to highlight the importance of procurement capacity and capability.
With an estimated $9Bn spend within local government, there is strong argument to ensure all council procurement activity is robustly governed and managed throughout the life of the contract.
The annual MBIE business satisfaction survey provides insights on supplier’s perceptions of how easy it is to do business with government. Some key findings of interest included:
- Only 17% of the respondents surveyed do business with Councils; and
- 24% of the respondents said complicated procurement processes decreased their bid effectiveness.
Is your council missing out on valuable supplier bids because of your procurement processes?
Common barriers to procurement success in councils
Local government is a unique business environment, and therefore has unique challenges that can become barriers to successful procurement outcomes.
For most Councils, procurement activity is not always actioned by designated procurement teams.
Councils have established key guidance and policies that are available internally but there are challenges ensuring the processes are followed to maintain Council integrity.
Often the large projects or high spend procurement activity is well governed and monitored. While the All of Government rules of sourcing provide process, structure and guidance on the optimal behaviour for procurement activity over the threshold limits within NZ, it is often the smaller expenditures that challenge Councils the most.
This is especially interesting in the context of a recent survey of Local Government Authorities in Australia that found there is less transparency, governance and probity in the low value procurement activity within council.
This diminished view of low value procurement can be attributed to the procurement dynamic of most Councils which includes:
- Little or no procurement resourcing
- Focus on above threshold tender activity (due to arbitrary requirements)
- Little training of buyers
- Heavy workload on procurement staff to support buyers with enquiries at the time they are conducting the activity
- Inconsistent planning to ensure robust processes are conducted in a timely manner
- Some buying activity supported by panel arrangements but not enough to cover the range of low value procurement activity.
In this survey, council respondents were asked their opinion on the aspects they would change about their current procurement activity. The most common answers were:
- To use technology / automation to manage the activity (29%)
- The develop the capability of buyers (15%)
- To monitor compliance (12%)
- To follow a mandated single process (12%)
Procuring for Impact – Procurement Excellence for Community Outcomes
LGNZ Equip has recognised the importance of enhancing the procurement capability within Councils.
To support this capability uplift within the sector, LGNZ has established a partnership with ArcBlue Consulting, a specialist procurement consulting, training and analytics organisation, and created a Council-focussed programme called ‘Procuring for Impact’. Procuring for Impact has two core streams of activity, The Learning Programme, and the LEAP Programme. These can be undertaken separately or concurrently and can be moulded to fit the needs of council.
The Learning programme includes capability development services and tools that can be selected based on the current capability development needs of each individual council. These services and tools include training, webinars and capability assessment to establish a baseline for skills development.
The LEAP programme is a long-term consulting and spend analytics programme that provides continuous improvement to the procurement function as a whole. LEAP includes benchmarking and is most valuable when undertaken by multiple councils to allow for comparison of performance and a baseline to set targets on.
The programme addresses the need for ongoing continuous improvement through its multi-year approach and combines consulting, organisational assessment, analytics and training using 9-dimensional review and development.
Real results from real councils
The LEAP Programme was piloted in 2016 and is now into it’s second year of delivering real benefits to councils. This example highlights a council who was focussed on establishing a prioritised category management structure to ensure the services delivered offered and demonstrated value for money for ratepayers.
The programme prioritised actions based on an assessment of the potential benefits, and ease of implementation of the identified opportunities.
A review of expenditure in the Trade Services category found:
- The total spend in the repairs and maintenance category for FY16 was $2.68M (based on ArcBlue dashboards established using Council data)
- The repairs and maintenance category saw 154 suppliers used with 0 contracts in place.
- The analysis of a sample of invoices during the pre & post panel period found that the pre panel hourly labour rates were on average higher by approximately 22% than the contracted panel rates for these suppliers.
- By separating the labour charges from materials and other charges on the sample invoices, it was determined that if the contracted panel rates had been applied the savings on that sample would have been approximately 21%.
- There are now a total of 30 suppliers on the trades services panel across 7 trades
- Panel in place with fixed rates
- Estimated Labour Cost Savings 21%
- Estimated Overall Savings are 15.5% across the category
Additional Benefits Summary
There are a number of other benefits that have been realised including the following:
- Reduction in open tender processes with benefits including:
- Procurement time commitment reduction across the organisation
- Greater capacity for key operational staff to focus on key contract / project / programme management activities
- Streamlined engagement process for Council and suppliers
- Reduction in procurement risks due to procurement process and probity services being available and provided across the organisation
- Significant procurement support to major project procurement
- Greater organisational engagement with procurement providing the opportunity to provide better practice advice and support to procurement activities
- Procurement led tender processes and contracts
Questions to ask to get you on a path
Councillors, and Council Executives are now seeking answers to questions such as:
- How well is our procurement framework currently functioning?
- Do we have visibility to our spend and are we utilising this information to extract further value for money?
- As a sector, how much do we know about procurement within local government?
- How does our Council compare with similar councils in NZ?
- Have we stringent processes and checkpoints in place to ensure compliance to legislation and policies?
Who does procurement in your council? How aware are they of the requirements and the preferred policies and processes that should be taken for any procurement activity?
Who do they go to for help? Do they have the sufficient data?
What are the gaps you see that your council needs to rectify to ensure your procurement activity supports the Council objectives?
Many people in councils are involved in procurement and good practice in procurement is the result of those people, processes, methods, tools and organisational strategy being aligned. If councils are to become more commercial and outcomes-focused, then ensuring procurement has a broader commercial perspective, incorporating contract management and supply chain management, is essential, as is a focus on commercial management and on supplementing technical skills with behavioural skills in order to better engage with the wider organisation and supply markets. It requires a clear framework and simple processes, enabled through technology.
The suppliers want this; the ratepayers want this; the government want this
So why wouldn’t we do it?
Why not make 2019 the Year of Procurement?
As ArcBlue celebrates it’s 10 Year anniversary operating across Asia Pacific in 2023, we took some time to reflect on the changes we’ve seen to the procurement function over the last decade. From our beginnings with a small team in Melbourne to now with offices across Asia Pacific, so much has changed for ArcBlue, in procurement & supply chain and the world as we know it!
Supplier diversity’s potential social and economic impact is far-reaching and increased spending on diverse suppliers can generate life-changing access and possibilities for people within underrepresented groups. This whitepaper encourages organisations to take an ambitious approach to supplier diversity to maximise meaningful change.
Effective SRM can enhance supply chain resilience and improve the organisation’s ability to respond to unexpected events. Our whitepaper explores how conducting a “voice of the suppliers” (VOS) online survey is a key step to set up or improve on an organisation’s SRM programme.
This whitepaper explores the demand for talent, the appeal of a career in procurement, and the responsibility for organisations to build the right blend of capabilities and skills required to succeed in our changing and often volatile procurement landscape.
The digital transformation of your procurement will support improving the way that your entire organisation operates. Technology Implementation lead, Kerrie Anson offers her Top 10 Traps & Tips for Digital Procurement Implementation.
Increasing regulatory requirements around issues such as modern slavery and carbon emissions mean that companies can no longer afford to ignore what is happening in their supply chains. Chris Hampden offers his Top 10 Traps & Tips of the biggest challenges organisations face and what to do to address them.
Procurement teams with highly developed negotiation skills deliver savings and improvements in efficiency and value. Managing Director Dan Fielding explores the concept of 'win-win'.
Read our whitepaper, produced in partnership with Supply Management Insider: The Case For Sustainable Procurement: generating value for people, planet and the bottom line - the risks, opportunities and challenges relating to sustainability, and why a collaborative supply chain is vital for the future.
Many organisations have implemented social statements into their vision & values and are asking procurement to align the sourcing process to meet the organisation’s objectives.
More than 40 million people worldwide are subject to modern slavery including 25 million victims hidden within global supply chains. Therefore, it is vital that businesses understand modern slavery risks and their procurers take action to combat this within their supply chains.
Time delays and millions of dollars can be wasted on infrastructure projects due to poor project planning, management and delivery practices. Infrastructure Lead, Shane Lamont offers his Top 10 Traps & Tips for why Infrastructure projects fail.
Infrastructure Lead, Shane Lamont explores 3 key ways we can rethink procurement to help deliver Australia’s growing infrastructure needs.
Why is strategic procurement so important for International Development? Chris Gunn explores the current dynamics in this space.
The COVID-19 'Circuit Breaker' in Singapore started in April 2020 and last for almost two months before it was lifted on 1st June. Here are our observations on the trends in the Singapore job market post the circuit breaker period...
Do you know what the cost of running out of time is for your procurement projects? Justin Sara & Fiona Nissen explain the cost of time in this article, and offer tips to avoiding the last minute procurement crunch.
Times are unprecedented these last few months, especially for procurement and supply chain teams. Some organisations are coping better than others to ride the storm. What lessons can be learned?
In this article, we share our Supply Chain Risk, Resilience and Recovery (Supply Chain RRR) roadmap to help guide procurement functions and supply chains through this catastrophic event.
The Commonwealth Modern Slavery Act 2018 came into force in Australia in 2019 to help organisations combat the serious issues relating to the 40 million victims of modern slavery around the world.
Organisations are embarking on procurement digitalisation journeys to take processes and data online, providing their stakeholders with interactive tools and reports to support buying activities.
For great procurement outcomes, organisations need to understand large volumes of spend, financial & operational data. Read our Top 10 tips for unlocking the power of your procurement data.
Many organisations struggle to develop effective category strategies. Dan Fielding asks these 10 questions to help you ensure your strategy is robust, thorough and positioned for success.
Procurement leaders are increasingly asked to deliver more. Executive Manager Jacqui Priestly explains how you can develop your team's capability drive better procurement performance and achieve more.
Negotiation is a crucial skill for procurement professionals, and one that can be developed. Managing Director Dan Fielding offers his Top 10 tips for negotiating the best possible deals.
Between 60% – 70% of change initiatives are reported to fail. Senior Consultant Kerrie Anson discusses how to develop a effective change management strategy and how to measure success.
Many organisations struggle when it comes to initiating and implementing IT change. Read how you can develop an effective change strategy when implementing procurement tech solutions.
There is a waste crisis in Australia at the moment. This article explores what is happening, how you may be able to help, and insight into the potential for the country to benefit from the crisis.
Procurement is about providing value, providing a service and managing complex supply chains. This article discusses how you can benefit from working openly and collaboratively with suppliers.
The definition of "value" in New Zealand has now been extended to include social and sustainable outcomes. Managing Consultant Fiona Nissen discusses how organisations can become social procurement ready.
We live in a data driven world, to the point where data-based decision making is now mainstream. Read how understanding how your business spends money using analytics can drive business change.
Managing Consultant Fiona Nissen explains why having a robust procurement strategy that is aligned to your business strategy is key in enabling your council to deliver high quality community services.
If you are new to procurement or are looking to begin a career in this field, rest assured, you are stepping into a great profession! Read the ArcBlue Top 10 series list of the top reasons why we love working in procurement.
Often buyers don’t know where to start, there are myriad systems available and IT is not a common purchase for most. Read these tips to help you choose the right eProcurement system.
Managing Director Dan Fielding explores how procurement needs to change to adapt to a new business environment. Do we need to shift the thinking about the way procurement is operating?
Managing Director Chris Newman provides background and insight into the fast-emerging field of Social Procurement and outlines ways in which it can be implemented across organisations.
Leadership in procurement is something we can all aspire to and practice at every level of a procurement function. This article offers our Top 10 tips for developing your leadership skills to optimise productivity.
"Blockchain is a really interesting technical solution in search of a problem to solve." Senior Consultant Emerson Boyle explores if Procurement leaders need to have a blockchain strategy.