Procurement Framework Review & Documentation Development case study

The Australian water utility organisation required a complete review of its existing procurement procedures and policies. The challenges they faced included:

• Inconsistent documentation;
• Unclear procurement framework; and
• Unstructured process.

ArcBlue consultants collaborated with key stakeholders and discussed the best way to reinvent their procedures.

ArcBlue took the approach to simplify and streamline procurement. To do this, we: 

• Held meetings with senior managers to determine the organisational direction and how procurement needed to look to support this;
• Conducted workshops with key stakeholders to find what worked and what didn’t;
• Reviewed existing documentation;
• Drafted a new set of documents;
• Drafted process maps;
• Developed training material; and
• Trained the key stakeholder groups.

ArcBlue successfully delivered the program on time and:

• The refined procurement framework was clear, consistent, and understood by all stakeholders in the organisation;
• We received very positive feedback from stakeholder groups; and
• Compliance with the new procurement framework was significant.