Diagnostic focusing on Probity and Practice case study

The organisation sought ArcBlue to improve:

• Consistencies in the existing documentation and organisation processes;
• Management of panels; and
• Consistency in applying process.

ArcBlue undertook a full comprehensive approach:

• Complete review and development of documentation for all aspects of the procurement process using the ArcBlue Diagnostics methodology;
• Involved in the introduction of a new contract suite for standardised contracts;
• Involved in the introduction and implementation of a new e-quoting software;
• Development and delivery of training for over 200 staff in the new procurement practices;
• Contributed to the establishment of a new procurement governance model; and
• Established Key Performance Indicators (KPI’s) for the procurement transformation program.

ArcBlue developed a wide suite of tools and documentation including:

• User manuals;
• Operational manuals;
• Comprehensive flow charts;
• Intranet site; and
• Detailed documentation and templates for each procurement type.

After performing a reassessment of the organisation’s procurement maturity there were significant improvements in the Diagnostic results compared to the benchmark.

We established that the implementation program was highly successful.

• The new software is being widely used throughout the organisation;
• Providing simple access to whole of government panels by both whole of government pre-qualified suppliers and their panels;
• Procurement practices across the organisation were completely transformed in terms of consistency; and
• Procurement practices were now of higher quality and transparency and achieved greater probity.